Shop Policies
Processing & Shipping
All products are made in small batches to ensure quality and freshness.
Orders are processed in the order they are received.
Candles: Usually ship within 7–10 business days (unless noted as pre-order).
Soap Pre-Orders: Our cold process goat milk soaps require a 4-week cure time. If you pre-order a soap, it will ship once fully cured.
Holiday Pre-Orders: Christmas candle pre-orders will ship before Christmas.
You will receive a tracking number once your order has shipped.
We currently ship within the United States only.
Returns & Exchanges
Due to the nature of handmade bath & body products, all sales are final.
However — if your item arrives damaged or there is an issue with your order, please contact us within 3 days of delivery so we can make it right.
We may request a photo of the damaged item for documentation/shipping carrier claims.
Order Changes / Address Issues
If you need to update your shipping address, please contact us as soon as possible.
Once a package has shipped, we are unable to change the address or reroute it.
Allergies & Ingredients
Our candles and soaps are made using high-quality ingredients and phthalate-free fragrances.
If you have specific allergies or sensitivities, please review ingredient information before purchase.
Faith Statement
We are a faith-based small business and strive to reflect Christian values in all we do. We appreciate your support of a family-owned company built on faith, quality, and kindness.
Contact
If you have any questions or concerns, please email:
countrychickcraftingco@gmail.com